01
Entering the same data again
Details arrive by email or in a file. Someone copies them into a system and checks for mistakes.
What could change
Read and validate the information, then pass it to the system. Unclear details go to a person for review.
For example: orders, customer details or invoices
02
Updating several places
Someone updates the ERP, then a spreadsheet, then sends the team a message about the change.
What could change
Connect the steps so the right records are updated and the relevant people are notified.
For example: order status, stock or service progress
03
Chasing approvals
A request sits in an inbox. A document is missing, ownership is unclear and the team keeps asking for updates.
What could change
Check what is missing, route the request to the right person and show what still needs attention.
For example: purchasing, payments or supplier documents