01
Read documents and extract what matters
The team opens documents in different formats, finds the relevant details and enters them into a system.
What could change
AI identifies relevant details. The solution checks them against existing information and sends ambiguous cases for review.
For example: supplier documents, orders or reports
02
Understand a request and route it
Someone reads each email or request, works out what it concerns and decides who should handle it.
What could change
AI classifies the request and extracts what is needed. The solution routes it using rules agreed with the team.
For example: service requests, internal requests or enquiries
03
Find information without searching everywhere
Answering a question means switching between documents and systems or tracking down the person who knows.
What could change
Connect information sources so the team can get an answer with a source reference, within their access permissions.
For example: procedures, product information or work instructions